Aurora crashing on Aurora Bug Reports Discussion Message Board - Page 1

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SirMalgache posted on Dec 14, 2023 5:01:00 AM - Report post

Hi, i have a problem.
I updated Aurora but since then I can't launch the application. When I run it, I have a brief appearance of the loading window and immediately it crashes.

_I redownloaded/reinstalled Aurora
_I ran it as admin
_I deactivated my AV (Eset)
_I looked for it in Task Manager but it doesn't appear there
With all these tasks above, Aurora only crashes
In the report "Log", it just says "Loaded settings" preceded by the time and nothing else

I'm on Win10
Anyone to help me?

[Edited by SirMalgache, 12/14/2023 5:05:26 AM]

http://www.dailymotion.com/SirMalgache

MODERATOR

SmileyJ posted on Dec 14, 2023 7:35:59 AM - Report post

quote:

originally posted by SirMalgache

Hi, i have a problem.
I updated Aurora but since then I can't launch the application. When I run it, I have a brief appearance of the loading window and immediately it crashes.

_I redownloaded/reinstalled Aurora
_I ran it as admin
_I deactivated my AV (Eset)
_I looked for it in Task Manager but it doesn't appear there
With all these tasks above, Aurora only crashes
In the report "Log", it just says "Loaded settings" preceded by the time and nothing else

I'm on Win10
Anyone to help me?

[Edited by SirMalgache, 12/14/2023 5:05:26 AM]

Try to add the folder which you have Aurora and as an exclusion instead of shutting down the AV. Some AV's don't actually turn off even if they say they are off.
Also try to hold down shift when starting and set it back to default settings.

Trainer Monkey June 2021 - Community Helper December 2021 - Community Mod March 2022 - CH Mod January 2023
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ELITE

SirMalgache posted on Dec 14, 2023 12:56:40 PM - Report post

quote:

originally posted by SmileyJ

quote:

originally posted by SirMalgache

Hi, i have a problem.
I updated Aurora but since then I can't launch the application. When I run it, I have a brief appearance of the loading window and immediately it crashes.

_I redownloaded/reinstalled Aurora
_I ran it as admin
_I deactivated my AV (Eset)
_I looked for it in Task Manager but it doesn't appear there
With all these tasks above, Aurora only crashes
In the report "Log", it just says "Loaded settings" preceded by the time and nothing else

I'm on Win10
Anyone to help me?

[Edited by SirMalgache, 12/14/2023 5:05:26 AM]

Try to add the folder which you have Aurora and as an exclusion instead of shutting down the AV. Some AV's don't actually turn off even if they say they are off.
Also try to hold down shift when starting and set it back to default settings.

I did that and it still doesn't work.

http://www.dailymotion.com/SirMalgache

STAFF

0x90 posted on Dec 14, 2023 1:14:50 PM - Report post

Can you open the event viewer of windows and see if there is a crash entry?

ELITE

SirMalgache posted on Dec 14, 2023 3:14:40 PM - Report post

quote:

originally posted by 0x90

Can you open the event viewer of windows and see if there is a crash entry?

I ran the event viewer but where I need to see the crash entry

http://www.dailymotion.com/SirMalgache

STAFF

0x90 posted on Dec 14, 2023 3:21:58 PM - Report post

Crash Aurora and then open the event viewer. On the left side -> custom views -> administrative events. Then look in the list in the center for an "error" that matches the time Aurora crashed. If there's one click on it and in the bottom you see more details about the crash. Copy and paste it here.

ELITE

SirMalgache posted on Dec 14, 2023 3:31:15 PM - Report post

quote:

originally posted by 0x90

Crash Aurora and then open the event viewer. On the left side -> custom views -> administrative events. Then look in the list in the center for an "error" that matches the time Aurora crashed. If there's one click on it and in the bottom you see more details about the crash. Copy and paste it here.

I followed your instructions but no errors correspond to the Aurora crash.
The last error was yesterday when I ran Aurora a moment ago before opening the event viewer.

http://www.dailymotion.com/SirMalgache

TIER 7

PWizard posted on Dec 14, 2023 3:56:47 PM - Report post

I wonder if ESET is like Webroot which STILL blocks/crashes Aurora even when both disabled and with exclusions. The only fix is to uninstall. I don't have a lot of experience with ESET so I cannot say for sure. If it's not a big ordeal you might uninstall it, reboot and then disable Defender, especially real-time protection.

Another possibility is that since your last log entry is "loaded settings" maybe that is what is corrupted. Please either RENAME or DELETE the folder at c:\users\[username]\appdata\roaming\cheat happens\aurora

That is where all of the Aurora settings live and maybe you have a conflict. Aurora will recreate this folder with default settings if not there.

If neither of those solutions fix it then we are likely going to have to do an AnyDesk remote control session with you so that I can poke around and see what might be really going on. This will be up to you and will need to be pre-scheduled.

Chris O'Rorke (chris@cheathappens.com)
Owner: Cheat Happens.com
Dingo WebWorks, LLC
One Bad-Ass MF
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