Not really the answer I expected. I have no VPN and I have no clue which one to use. Needless to say that the effect of the speed and quality of my Internet connection is another concern
Any idea which one is good enough, free and easy to set up? Thanks.
NordVPN is very popular and comes with a 30-day trial. I am trying to rule out issues which is part of the troubleshooting process. If you are able to use Aurora while connected to a VPN then it's possible that your ISP is blocking the connection to our Aurora server. If it still doesn't work then we move on to checking other possibilities.
Something else you can do is while the Aurora login screen is up, right click on the Aurora icon in the taskbar and choose Check Connection. Then provide me with the output results, both with and without the VPN connected.