I will have to agree with Peter on this one. At the end of the day we are all humans (more or less), and some things tend to irritate us more than others. Especially if you have to deal with people and their complaints on daily basis. I know what i am talking about from personal experience. Still, the reply was not worth the great Caliber.
The new trainer is hardly any better than the old one. I just didn't want to push and i still don't want to push the issue. It's only ONE game out of hundreds and only ONE trainer that isn't working great. The quaility of trainers on this site is way above everything else that you can get anyway, not to mention the speed of trainers being produced. We'll soon get cheat tables, there will be other trainers out etc. Nobody is expecting anyone to go extra mile on a trainer that only few members use. It's simply not worth it and impossible to spend all time on one sub project.
That being said, reply would be a lot better if it would sound something like... I don't know what game you are using, on my side everything works great. Sadly the time table is full guys, and i can't afford to invest a lot more time into it. The trainer is as it is. When the game updates i'll try to do something about it if there will be enough requests for the trainer update.
Every normal human will understand and accept such answer. The rest... there is nothing we can do about them i guess. We all slip from time to time. Something happens IRL, bad moment... What is important is to learn from mistakes and not repeat them. Such harsh attitude towards users will indeed make us not report problems in the future. But will also make many of users less simpathetic towards paying and supporting the site. Even if it's true, blaming it on a customer should be the last resort. Just my 5 cents.
Thank you for your support. 🙂