Is it running the task manager? Maybe it is off screen. I would need to see whats happening. A support ticket would be the next step.
What AntiVirus/security are you running?
[Edited by CyPHeR369, 5/15/2021 10:30:46 PM]
You can see it hit Task Manager for a moment and then the app crashes and it disappears from Task Manager, that's why I went to Event Viewer to confirm the crash was happening. Event Viewer doesn't log anything on my PC when a trainer successfully opens, just when it crashes.
The only AV I have is Defender.