Feedback, Complaints or Problems

Are you receiving a "failed network error", "source file could not be read" or other issue while trying to download or run our trainers?

AVast has recently pushed out an update to their FREE and PAID antivirus software which effectively blocks our trainers from being downloaded or used. They also make it difficult to disable the portions of the software which are blocking it. We have had multiple users contact AVast to have this false positive removed, but they have not.

It is for this reason we are recommending that users UNINSTALL AVAST and use a better antivirus application that does not interfere with our trainers. I personally recommend Malwarebytes Antimalware and Windows Defender (or MS Security Essentials). There are other free and paid solutions that do not falsely detect our trainers as malicious files.

If you would like to report our trainers as clean to AVast in hopes of them removing this false positive, you may do so here:

Link

[Edited by PWizard, 10/20/2013 9:17:50 AM]

If you don't fancy uninstalling Avast!, try these simple fixes.

1) Go to the Avast! main screen, then go to Security > Antivirus > Web Shield > Settings. Now click 'Exclusions' on the left hand side and add the following to the 'URLS to exclude' list (make sure 'URLS to exclude' is ticked!):

www.cheathappens.com/*

Yes, including the final forward slash and the star. This blocks Avast! from scanning any web page using the www.cheathappens.com address.

Click Ok - Avast! will no longer scan your trainer download pages and you'll be able to download without issue.

2) You also need to be downloading and installing your trainers to a single directory. I download to, for example, "Games\Game Trainers" and extract each to a separate folder within that directory.

Now, go to the Avast! main screen and go to Security > Antivirus > File System Shield and click on Settings. Click on 'Exclusions' and add your trainer directory to the list (i.e. E:\Games\Game Trainers) and click ok.

Avast! will now no longer scan that directory when you open your trainers.

Issues solved.

@Kaje: You may need to add an exception for the temp folder as well as some trainers are extracting necessary files on start that may be blocked by Avast. But the easiest solution would be uninstalling Avast completely.

I haven't experienced that as yet.

I love Avast! and it's still probably the best free anti-virus and anti-malware program available, for me I'd rather add the simple exceptions than get rid of it.

I had Avast, and this issue drove me completely bonkers. Even after adding folders and even the specific .exe of each trainer to the exceptions lists, it was still determined to set off false alarms. Bugged me so much I went back to using Avira for my antivirus.

Honestly, I think it all runs smoother now, trainers and even my system in general, and have not regretted dumping Avast at all.

Thanks @PWizard for the heads up and Thanks @Kaje for the exceptions idea, I expanded on that a little bit- I found that, in addition to Kaje's steps, adding a white-list for files called "*\*[username].exe" pretty much solves the problem (in at least 99% of cases for me).

I guess theres a new avast 2014. I will be sticking to avast 8 for now then. Thanks.

Edit: For those wanting to help out but don't own avast I will post a version number for spamming avast off ch's butt. I might post a how to on how to report this site clean and the trainers.

[Edited by Varacka, 10/20/2013 12:14:43 PM]

Works for me