Feedback, Complaints or Problems

I'm a Lifetime Plus user who recently upgraded to Tier 7, so I have access to unlimited offline keys. Generally, my assumption was that this would let me use Aurora and its trainers (at least, assuming I'd used them recently/had a recent offline key for them, since my loose understanding is that they expire after a certain amount of time and then you need to get a new one) even if I have no internet connection. Of course, I almost always DO have internet connection, so this is a rare occurrence. Usually it comes up when my internet access goes down, such as during a power outage.

Unsurprisingly, with the big snowstorms hitting tons of the US right now, my power went down this morning, and internet service with it. I figured I'd play some games - with trainers - while I was waiting for the power to come back. But with no internet access, Aurora doesn't even seem able to recognize my account, much less grants me access to even my most recently used trainers(not surprising, if it doesn't register I'm authorized to use them offline); I just get a big message saying YOU'RE OFFLINE :'( Which, yes, I'm aware.

Again, this situation comes up rarely enough that I barely even remember how it worked with downloadable trainers before, and this is the first time I've tried using Aurora without an internet connection since I got it. So how are offline keys meant to work with Aurora? How does one access a trainer when offline/with no internet access through it? Ideally I'd LIKE it to function the way a CoSMOS trainer would, where as long as you have the trainer (or in this case, some offline version of it) downloaded, you can use it even without internet, and I always thought that was what offline keys were about. But if it does function that way, I'm not sure I understand how to make it do so.

1. You need an Aurora offline key. You can request this within Aurora. As you said you're getting the "youre offline message" I assume you already done that. This offline key is tied to your hardware. As long as your hardware doesn't change you don't need to request a new one.

2. You need offline versions of the trainers you're using. As you no longer download standalone trainers but stream trainers, you need a special offline copy of each trainer which is personalized. Usually Aurora downloads such an offline copy for you (unless you disabled that) when you open a trainer from your favorite bar. You'd get a "offline trainer downloaded" message at the top right each time that happens. If so go to step 3. If not, you need to browse to the game page where all trainers for a game are shown. And instead of clicking on 'USE TRAINER' you click on the save icon button right next to it. This downloads an offline copy.

Note: These offline trainers DO expire after a certain amount of time. Recently we increased the limit from 7 to 14 days. Expiration limit begins with the date of creation, not the date the first time you use them.

3. When you launch Aurora in offline mode you can open offline trainers under "TRAINERS" tab and then -> "Standalone / offline trainers".

[Edited by 0x90, 12/23/2022 11:47:27 PM]

Oooh, okay! Yeah, it was step 3 I was missing, I think. I've definitely been getting the automatic downloads of offline trainers, but I didn't actually know the process of using them was different from the normal process. (So, for instance, double-clicking on a favorited trainer in my sidebar didn't work even though I'm sure I had an up-to-date offline key for it. Obviously you have to launch offline trainers in a different way.)

Thank you!

Hey, HI How are you?

I have formated my pc, as you said, I'll one loose it if i change something like CPU, HDD/SDD/M.3 ?

I get the offline message.

[Edited by Reno, 1/18/2023 5:46:00 PM]

If you change part of your hardware your offline key may become invalid and you have to create a new one. I believe that it also explained on the offline key page in Aurora.

Hello,

So for me, I have my Steam Deck and a PC. Will I be able to use it on both? I want to take advantage if this July sale, I just want to understand what I'll need for situations where I want to switch one with the other. Thanks and sorry if this has already been answered.