Feedback, Complaints or Problems

So I had purchased a membership just for one game - Original Sin 2. It was pretty successful after disabling my AV and the majority of functions in the trainer worked great for me. I continued for another month since this was working well.

I just got a new computer and reinstalled Original Sin 2 and attempted to redownload the trainer. However, it is preventing me now saying that it has received over 20 updates and I have to have a lifetime membership? I understand time spent in a game trainer that is updated a lot means a lot of work for staff here, but that means the $12.95 I spent this past month is useless since I would have to pay for the lifetime membership just to redownload it.

I also, don't understand why there was 20 updates to this trainer since there has been 4 patches (including hot fixes it is 9 total patches). I am guessing that the trainer was updated for each hotfix and perhaps was updated from before it was released in early stages?

This really bothers me that there is an additional fee for this and do not understand why.

It is laid out pretty clearly here:

Link

We started making trainers for this game when it hit early access as a ton of users requested it. The trainer count doesn't magically start over once a game comes out of early access just like all the man hours we put into making those early access trainers do not disappear.

This policy has been in place for many years and is well documented throughout the site. We have no control over when games patch or how often, only how much it costs us in time and labor to make a trainer with 21 options functional again after each patch.

You are welcome to contact the game dev and ask them to tell you how to roll your game back to a previous version that matches an earlier trainer that does not required a lifetime membership.

Otherwise, while I sympathize, if a game requires this many patches to make it playable then perhaps you should be upset with them for having to pay for the game and then be an un-paid beta tester.