General Discussions

I just subscribed in July. If I had known you were going to institute a new policy that unfortunately affects certain games I play I would have purchased the lifetime. Any chance you will allow us to pay the difference rather than the full cost?

We appreciate your feedback, but like I've said already, this is the best solution for RIGHT NOW. We have not fallen on hard times. The site continues to be more successful year after year. This is about noticing a trend in a small number of games and realizing that we need a little more support in order to deal with these games on a near daily basis. As of right now this affects less than 0.5% of ALL TRAINERS on the site. If this affected 50% of our work, then the policy would be different. Now, we don't know if that will be the case down the line or not. Maybe if people actually started complaining to Valve that they are paying full price for a half-finished game, then maybe some controls will be put in to force the developers to put actual TESTING in before releasing a broken game to the public. We didn't want to up the prices for ALL MEMBERS when it only affects a very small portion of the user base. We also didn't want to add an additional fee for those that already purchased a lifetime account and were promised that they would never have to pay again. We also were not prepared to add an additional layer of membership, again because it affects such a small number of games at present.

We have almost 12 years of historical data on our members. We know how many have purchased more than one year's subscription, how many have purchased one year or one month and never returned and how many users are completely new to the site on a daily basis. All of these things were taken into consideration.

So, please trust us that this is the right decision for the time being. Should we need to re-evaluate somewhere down the line, we will do so.