Firstly its mostly multiplayer hackers/bots that get banned. The people who get the 72 hour bans on the forums are people who are always fighting with others, using bad language (in some cases I have seen people use different languages or slang to bypass the swear filter), being rude to mods and admin.
They are of course eligible for an appeal, but when they send in 2+ emails filled with threats and bad language then eventually people will be annoyed and they will be banned permanently.
You can't take into account the 1 sidedness of a website's view on this. EA won't respond about individual cases due to the Data Protection Act straight away, and they may or may not respond about the cases in a whole, but at the end of the day people go ape when they see cases like this, it happens with all developer/publisher forums... but because its a large brand people just want more gossip about it.
Honestly people need to calm down, play fairly in multiplayer and don't act like a douche on the forums or when contacting support on the origin website then you won't get banned, it is simple common sense after all.
Most exceptional perhaps is Aaron, who after receiving a 72 hour ban was told by EA support they couldn’t help because “the game developers control this”. Pardon? His crime? Someone else swearing on the forum, with his username in their post. Trying the live chat support instead, he was then informed that his account was permanently banned, and that “all property, items, and characters associated currently are or will soon be deleted.” Followed by, “Is there anything else I can do for you?” Aaron tried again, pointing out that forum bans shouldn’t affect games. And then came this incredible reply:
This has been confirmed. The problem is either that EA doesn't care about their customers or that there are some outstanding bureaucratic errors in their process. Either way, given EA's history of poor customer support (you can read EA's forums directly for examples), most people are not going to believe this side of the story.
[Edited by Neo7, 12/6/2011 6:14:43 AM]
News Article: Link
Short Summary:
-Gamers find themselves suddenly banned from Origin
-Gamers find out that they're banned because of forum violations on EA's site.
-Gamers also find out some of the bans were completely unjustified (e.g. someone else swears in a post but uses their name and apparently that counted somehow).
-Gamers attempt to appeal or ask for explanation
-EA responds "tough luck" and permanently bans (often without ability to appeal).
This is a pretty ugly slap in the face of customer rights. Sure bans on the forum is okay but to also deny access to Origin? Even worse there's a guy that reports that he was locked out of the EA games he bought on Steam. Some of those bans are extremely shady in that they shouldn't have been done in the first place (because the user did not commit any violations of their forum rules, but rather victims of misunderstanding). No one else to my knowledge has ever pulled stunts like this.
I really do hope that EA can pull their act together and reverse the decisions with their apologies. I do believe they were well in the wrong here. Some of those forum bans, yeah they're fair game, but denying game access purely on forum access is just completely wrong.
What do you think of this?
Well i have read this and what makes me really LAUGH is the amount of swearing these days thats in so many games, and us humans are getting banned for doing exactly what E.A's games content is shouting out,talk about educating the educated for crying out loud E.A. grow up and put your origin in your orifice.
The bad thing is good members getting lifetime bans for some rather petty things, and members swearing, thats what E.A. are selling, it makes no sense to me at all
Firstly its mostly multiplayer hackers/bots that get banned. The people who get the 72 hour bans on the forums are people who are always fighting with others, using bad language (in some cases I have seen people use different languages or slang to bypass the swear filter), being rude to mods and admin.
They are of course eligible for an appeal, but when they send in 2+ emails filled with threats and bad language then eventually people will be annoyed and they will be banned permanently.
You can't take into account the 1 sidedness of a website's view on this. EA won't respond about individual cases due to the Data Protection Act straight away, and they may or may not respond about the cases in a whole, but at the end of the day people go ape when they see cases like this, it happens with all developer/publisher forums... but because its a large brand people just want more gossip about it.
Honestly people need to calm down, play fairly in multiplayer and don't act like a douche on the forums or when contacting support on the origin website then you won't get banned, it is simple common sense after all.
Most exceptional perhaps is Aaron, who after receiving a 72 hour ban was told by EA support they couldn’t help because “the game developers control this”. Pardon? His crime? Someone else swearing on the forum, with his username in their post. Trying the live chat support instead, he was then informed that his account was permanently banned, and that “all property, items, and characters associated currently are or will soon be deleted.” Followed by, “Is there anything else I can do for you?” Aaron tried again, pointing out that forum bans shouldn’t affect games. And then came this incredible reply:
This has been confirmed. The problem is either that EA doesn't care about their customers or that there are some outstanding bureaucratic errors in their process. Either way, given EA's history of poor customer support (you can read EA's forums directly for examples), most people are not going to believe this side of the story.
[Edited by Neo7, 12/6/2011 6:14:43 AM]
Confirmed on both sides?
So 3 people gave an example and suddenly its all about a mass ban session, of course not.
You also have to take what these people say on faith also, Aaron is of course the exception, obviously I cannot comment on something I don't have information about. Although someone swore at him, did he bait the guy? Would he say he baited the guy into it? Of course not. So it could have been a case of Aaron perhaps thought whatever he said to the other guy to force him into that situation was fine (when it may not have been).
And what was said when he contacted support, did he say "Excuse me Sir/Madam but a forum ban should not affect my ability to play my games" or did he go "OMG WTF why did you idiots stop me from playing my games... im going to sue your asses WTF WTF WTF"
And where is the proof of what was said to and fro with the customer support person.
[Edited by DABhand, 12/6/2011 5:38:59 PM]
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