All of her programs had Internet Explorer icons. iTunes, Microsoft Office, Norton, everything had Internet Explorer icons and we aren't sure why. And whenever we opened a program, it would open Internet Explorer, even if it was supposed to be something else, like iTunes (for example). The icons had changed to Internet Explorer icons, but their names are still the same. No matter what program we open, it opens Internet Explorer.

I tried to fix things but now they're all iTunes. So exact same problem, only replace 'Internet Explorer' with 'iTunes'.

I'm the type of person who just clicks on things that looks like it'll help and it hasn't helped and I have been trying for more than half an hour so I'm asking you guys since I know that there are a lot of people here who have a much better understanding of computers and things.

The laptop is a Toshiba, Windows 7, with an Intel Core i5.

Any ideas what might be wrong with it? And more importantly, any ideas on how to sort it out?

Any help would be greatly appreciated

I think i once had a similiar problem and it might be Windows files that are messed up and if you want it gone reformat the laptop...

Download this

www.sevenforums.com/attachments/tutorials/185980d1322578124-default-file-type-associations-restore-all_default_file_extentions.zip

And extract the file, right click the extracted file and click on Merge from the drop down menu. Restart Laptop and it should have reset file associations to default.

Which file? There's about 86 :s

Scratch that, DABhand you legend, IT WORKS

My sister is so happy right now. She would also like to say thank you for your help

[Edited by Degari, 12/4/2011 4:23:19 AM]

be sure to give Malwarebytes a shot as well as it picks up what AVs dont.

Ah, right. Thanks for the warning. I'll do a virus scan ASAP